Terms of business

All prices are listed in Australian Dollars

I confirm that I am ordering the correct title, format, edition and quantity for the items in my shopping cart and request Mambooks to source these items on my behalf. I understand this purchase is deemed a firm sale (i.e. non-returnable). I verify that these items are being purchased for personal or business use and are not being purchased for commercial resale.

As Mambooks is an online bookstore our primary means of communication with you will be via the email address listed on your Mambooks account. Mambooks will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting Mambooks.

 

Returns policy

Books ordered are non refundable.

 

Changing or cancelling orders

In the first instance, if you have an issue with your order then please contact Mambooks through the online contact form. Please note that cancellations and refunds are not possible once ordered.

If you have received an item that is incorrect, damaged or faulty we require notification within 2 business days from the time the delivery was made. Mambooks will require evidence of the issue and may require you to return the item for assessment.

Before returning anything you must contact Mambooks via the contact form to organise a Return Authorisation to return an item to Mambooks. Returns will not be accepted without a Return Authorisation. At its discretion Mambooks may provide means to return an item at no cost to you, or an alternate remedy.

Where an item is returned without a Return Authorisation, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at Mambooks. Mambooks is not obligated to provide a refund and the item may be returned to you. We will contact you to advise of the return status.

Mambooks is not obligated to accept a return for a change of mind.

Postage

Australia Post

$8.00 1x book, postage and handling

$12.00 2 x books, postage and handling

$15.00 4 x books, postage and handling

 

Delivery expectations

Mambooks titles are dispatched within 6 to 24 business days.

Please also add the appropriate number of days it may take for Australia Post for Australian orders or FedEx/NZ Mail for international orders to deliver to you from Adelaide, SA. An automated ‘shipped’ email will be sent once your order has been dispatched from Mambooks.

 

Insufficient and/or incorrect delivery information

Address changes and/or corrections made through your Mambooks Account will only affect future orders placed after the changes and/or corrections are made. Changes and/or corrections for current orders must be done by contacting Mambooks through the contact form.

Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the book being undelivered and a new postage fee applied.

 

Mail redirections

Customers please note that many of our Mambooks customers inform us that their Australia Post Redirections do not work with packages. Mambooks will not be responsible for replacing goods or extra costs if a redirection has not been successful.

 

Overseas orders

Overseas order delivery costs can be quoted and confirmed via the Mambooks contact form.

 

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